Our products are meticulously crafted according to your individual preferences. Once an order is placed and paid for online, we regret to inform you that refunds and cancellations are not available. 
 

Please note that as our products are made from natural wood, there may be slight variations in colours and textures. Certain acrylic materials we utilise may not guarantee exact colour consistency. There might be minor variations in shades compared to what you see online, and this can be attributed to factors beyond our control. Your purchase signifies your understanding of this aspect, and therefore, we cannot offer refunds for changes of mind.
 

At Keepsakes to Crow About, we take pride in our meticulous packaging process to ensure that our products reach you in perfect condition. However, we understand that unforeseen circumstances can occur during transit. If your order arrives damaged or broken, we're here to help.
 

In the unlikely event that your order sustains any damage, we kindly request that you take a photo of the damaged item(s) and reach out to us via email immediately. We are committed to customer satisfaction, and we understand the disappointment of receiving a damaged product. Therefore, we will either send you a replacement item free of charge or provide a full refund, depending on your preference.
 

If you have any feedback, please e-mail us or use the Contact tab above.